Frequently Asked Questions
How is payment processed with the music agency?
a) A deposit of 50% shall be paid in order to secure the event date and the musicians.
b) The rest of the balance shall be paid 3 days before the event date.
What happens if I need to cancel a wedding or an event?
Our company takes a 50% deposit to secure the date and the ensemble. In return, the agency will not book another event with that ensemble. If a costumer needs to cancel the event, the secure deposit will be non-refundable. We will return the rest of the balance to the costumer if the event is cancelled 24 hours prior to the event date. If not, the balance will be applied as a credit towards a future event.
Do you charge for travel expenses?
If the event is more than 25 miles away, a fee will be applied.
What information do you need in order to prepare the contract?
We will need the following information:
-Date of the event
-Location of the event (exact address)
-Type of ensemble
-Start and end time for the group
-First and last name / Company name
-Phone number
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Can I choose the musicians that will be performing in my event?
As a music agency, our musicians are subject to availability.
Is there a place where I can see you perform live?
Most of the vents we perform are private, but let us know in advance to find an event-taking place in a public venue. Please check the media tab for audio and video sample in our website.
Our event will be held outside. Do you have any requirements?
Please keep in mind we are classical acoustic instruments. Make sure that there is a shade over the place you would like us to play. Please discuss with your venue, so they are familiar with our request. In case of rain, we would need to suspend the music unless we are playing under an umbrella or any place where water can't get to our instruments. The musicians would not perform outside if the temperature is under 65F.
How many songs do we need to choose for the ceremony?
You will need to choose around 4 songs for the ceremony - Processional (bridal party, parents, flower girls) Bride entrance, Sand ceremony, Unity Candle (end of the ceremony). For Catholic weddings, please advise us which songs will be played during the mass.
Do you have liability insurance?
Yes, we offer a $1 million liability insurance policy.
Do you offer sound system?
Yes, we can provide electric and battery-charged amplification for an additional cost. We can also offer amplification for the officiant in the ceremony.
I want to request a special song that is not in your repertoire. Can you do that?
Yes, if a song is not in our general repertoire, we will charge a $20 fee for the arrangement. Song requests should be made no less than 2 weeks prior the event date.
At what time will the musicians arrive on the event date?
The band will arrive to the venue 1-2 hours before the guests entrance, All the equipment cases wires and belongings will be stored away from the guests site. Please ask your wedding planner to designate a room for the bands storage. Classical ensembles will need 30 min to set up instead.
How many breaks would the band take?
Depending on the reception/event, the band will play sets if 45 min and take breaks of 15 min. Breaks can either have background music played from our audio system or remained silent per clients request. The band will play in conjunction with the timing of your event.
How will the musicians be dressed?
Our musicians will always dress for the occasion. In the ceremony, musicians will either wear tuxedos or formal clothing. For cocktails and receptions, musicians will dress all black with ties. Per clients request, musicians will be allowed to wear different color or casual clothing.
Will the band have enough room to play at the venue?
Our ensembles have performed from the smallest to the biggest stages. We can adjust to work under the most difficult and challenging conditions without problems. Prior to the event, a meeting between the music agency manager and the venue will discuss the ensemble's position and space requirements.